Refund policy

Our return policy lasts 30 days from the date of purchase. If 30 days have elapsed since your order was delivered, unfortunately, we cannot offer you a refund, exchange, or credit. To qualify for a return, your FDDD TURBO product must be unused, uninstalled, unmodified, and in the exact same condition as received. All original packaging, labels, accessories, and documentation must be intact and included for return approval.
All authorized returns are subject to a 20% restocking fee. Customers are fully responsible for all return shipping costs to our designated warehouse. Shipping fees from the original order are non-refundable.

Return Eligibility Exclusions (Strictly Enforced)

The following conditions are non-returnable and non-refundable:
  • Any turbo unit that has been installed, tested on a vehicle, modified, or disassembled
  • Products with physical scratches, abrasions, oil contamination, or assembly traces
  • Missing original packaging, labels, parts, or accessory components
  • Improper installation damage, overheating damage, or vehicle mismatch damage caused by customer operation
  • Custom-spec turbo products, personalized tuning parts, and clearance items

Official Return Process

All return requests must be initiated through our official customer support channel. To apply for a return or inspection service, please contact our support team via our official website email during business hours: Monday – Saturday, 9:00 AM – 7:00 PM (GMT+8).
When submitting a return request, you must provide the following complete information for verification:
  • Original order invoice or order confirmation screenshot
  • Detailed description of the return reason or product issue
  • Full name, contact phone number, and active return email address
  • Return shipping address
  • Clear photos/videos of product condition, packaging, and defects (if applicable)
Once reviewed and approved, you will receive an official RMA return authorization number. Please mark the RMA number clearly on the outer side of your return package. Inside the package, include a copy of your invoice, return reason, and personal contact information.

Shipping Damage & Defect Claim Rules

All FDDD TURBO orders shipped via DHL, FedEx, UPS, or other international couriers require immediate inspection upon delivery. If you receive damaged packaging or defective products, you must submit a damage claim within 48 hours of delivery signature.
To file a valid shipping damage claim:
  • Contact FDDD TURBO support and the corresponding courier with your tracking number and order number
  • Retain all original cartons, packing materials, foam, and product accessories (do not discard any packaging)
  • Provide at least 3 clear photos showing damaged packaging, damaged product position, and overall item condition
  • Submit a detailed written description of the damage situation
Failure to complete damage reporting within the required time limit or failure to provide complete evidence will result in automatic waiver of damage claim rights. All subsequent losses shall be borne by the customer.

Refund Processing Timeline

After our warehouse receives, inspects, and verifies your returned turbo product meets return standards, your refund or exchange will be processed within7–14 business days. The final refund amount will deduct the 20% restocking fee and round-trip shipping losses accordingly.

Warranty Return Note

Warranty coverage only applies to factory manufacturing defects. Any failure caused by improper installation, vehicle modification mismatch, over-speed operation, lack of maintenance, or artificial damage is not covered by warranty return or free replacement services.