Shipping policy

Shipping & Warranty Policy (Custom Steering Wheel Store)

Processing Time

Please allow 10–15 business days for all custom-made products, including carbon fiber steering wheels and smart LED steering wheels, unless the product is marked as pre-order. You will receive a tracking number via email once your order ships. Processing time may be extended if your payment is pending or uncleared. Unshipped pending orders may incur a 3% processing fee.

Shipping Time & Method

In-stock accessories such as LED paddle shifters and LED kits will be shipped from our China warehouse within 24–48 hours after payment confirmation. All orders are shipped via DHL, FedEx, or UPS. Customers will be notified by email with full tracking information once the package is dispatched.

12-Month Limited Product Warranty

All steering wheels and automotive accessories sold in our store come with a <strong>12-month limited manufacturer warranty</strong> covering defects in materials and workmanship starting from the purchase date.

If you find a manufacturing defect, you may apply for warranty inspection, repair, or replacement. We do not accept COD (Cash on Delivery) returns. Our warranty only covers product parts; no labor fees, installation fees, or compensation for customer inconvenience will be covered.

This warranty is <strong>non-transferable</strong>.

Warranty Terms

  1. We will repair or replace products confirmed to have manufacturing defects within the warranty period.
  2. Customers and installers are fully responsible for confirming vehicle compatibility, correct size, and professional installation. Failures caused by incorrect installation are <strong>not covered by warranty</strong>.
  3. All warranty claims must be submitted through our official store support channel.
  4. If a returned product is determined to have non-warranty damage, we will provide a paid repair/replacement quote. Customers may choose to pay for repair or request the item to be returned as-is.
  5. All warranty returns must be fully prepaid, insured, and trackable. We do not accept COD shipments. Approved warranty cases will be covered for return shipping costs.

Warranty Exclusions (Not Covered)

  • Damage caused by misuse, negligence, accident, or improper installation
  • Products that have been modified, disassembled, or altered from original factory condition
  • Any third-party costs including shipping fees, labor fees, towing fees, storage fees, duties, taxes, and economic loss